Refund policy

We want you to be fully satisfied with your purchase. Diagnostic Station offers a transparent return and refund process for all our physical hardware and drive kits.

Return Window

You have 30 calendar days from the date of delivery to request a return for any item purchased on our store.

Return Conditions

  • Items must be unused, in their original condition, and packed in the original packaging with all included accessories, manuals, and interfaces.

  • Serial numbers on returned hardware (laptops and diagnostic tools) must match our internal shipment logs.

Fees and Costs

  • Restocking Fee: $0. We do not charge any restocking fees.

  • Return Shipping Costs: Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service (USPS, FedEx, or UPS) as we cannot guarantee that we will receive your returned item.

Refund Processing Timeframe

  • Refunds are processed within 10 business days after we receive, inspect, and approve your returned physical item at our facility.

  • Once issued, your bank or card issuer may take an additional 3 to 10 business days to post the credit to your original payment method.

How to Start a Return

  1. Email us at sales@diagstation.com within 30 days of delivery. State your order number and the reason for the return.

  2. If your return is eligible, we will issue a Return Authorization (RA) number along with exact shipping instructions.

  3. Pack the product securely, include the RA form inside the box, and ship it to our authorized US returns facility listed below. Returns sent without an RA number will be refused.

Returns Address

All authorized returns must be shipped locally to our designated US logistics partner: Diagnostic Station Returns > 13535 Marquardt Ave, Santa Fe Springs, CA 90670, United States > (Please note: Our corporate registration is located in Kyrgyzstan. We utilize this US-based facility exclusively to handle returns locally for our American clients' convenience).

Contact Us

We respond to all customer inquiries within 6-12 hours. For immediate assistance with returns or refunds, please contact us via our store contact page or email us directly at sales@diagstation.com

Business Name: Diagnostic Station
⟟ Address: 198, Isa Akhunbayev, Bishkek, 720016, Kyrgyzstan.
✉ Email: sales@diagstation.com
☏ Phone: +996709158843